Start
Login help See it; sending a 2. Write in chat
cv9999 Support: Quick contact and help
New here? No worries, cv9999 Support, contact information and Help Center are together; you can write from Dhaka or any other city, and you can also ask about bKash, Nagad, Rocket
cv9999 App Download Do View Help Center
Where to find cv9999 Contact
If you have any questions, this page is cv9999 Contact in the support path, with general hours and Help Center link
Many Bangladesh users earlier cv9999 App Log in first, then send a message; this shows your device, account and problem all at a glance
4.3/5 Rating 81,270 reviews 129,527 active users 167+ games Running since 2016 99.7% uptime Available in 26 countries
Holiday hours
On holidays or off days, know what will happen first; by the schedule below you will quickly know when which support is most active
| Day | Chat | Ticket | |
|---|---|---|---|
| Open | Slow | Saturday | Slow |
| Sunday | Slow | Slow | Slow |
| Normal | Slow | Public holidays | Slow |
| Delays may occur | Slow | Ramadan | Slow |
| Afternoon | Slow | Pohela Boishakh | Slow |
| Always open chat | Slow | Saturday | Slow |
For quick questions, live
Many people send messages at night, especially from Dhaka and Chattogram; then including app version and phone model in chat helps you get a faster answer
What to type in chat helps
Account name
- When did the issue start
- If you have bKash, Nagad
- What phone or APK version are you using
- How long to receive email reply
Email works well, but it takes a bit of
If you write something about deposits, then
Payment help Also see the page Don't put multiple questions in one message; a short, clear message helps the cv9999 Support team work quickly
Easy ways to contact
If it's your first time
1. Open an account
Describe the problem
3. Send an email
If it's urgent
If urgent, email; keeping the reference number later helps you locate it easily
What you get from the Help Center
Sometimes the answer is already written there Help Center Open the app, submit tickets, and get direct answers for common problems
Quick help image
Help Desk
At a glance
Finally download the app